Customer Satisfaction is key for Companies Seeking Competitive Advantage
Customer satisfaction is key for companies seeking a competitive advantage. Reliable product delivery in the supply chain is a main factor in maintaining customer satisfaction, and logistics is an integral cog in the supply chain wheel.
The 2016 20th Annual Third Party Logistics Study shows 3PLs and their customers are becoming more proficient at what they do, individually as well as together, which is improving the quality of their relationships. Seventy percent of those who use logistics services (shippers) and 85% of 3PL providers said that outsourcing logistics to a 3PL has contributed to overall cost reductions, while, 83% of shippers and 94% of 3PL providers said using a 3PL contributes to improved customer service.